2. register a case . so you have case number
3. on reply email. get help link https://knowledge.autodesk.com/contact-support/account-management/account-creation-sign-profile-management
4. get chat
5. teamviewer
6. they will remote soft
Chat content
[DLM_LAUNCH]
EXE_PATH=AutoCAD_2020_English_win_64bit_dlm/setup.exe
AUTO_OPEN=1
EXE_PARAM=
You are currently number in the queue. Your wait time was estimated
at based on the average wait time of 0
minutes(s). Thank you for your patience as we connect you to an agent.
David
N: Thanks for contacting Autodesk. My name is David and I’ll be helping you
today.
Let me review the information you
provided—I’ll be with you in just a moment.
Me: hi david
Me: i have AEC collection license with product
code 02HI1, this will matching to which product ?
Me: while AutoCAD 202 product key : 001L1
David N: Hi Ko
David N: Each activation key is listed in your
Autodesk account
David N: Your only need to sign in for your
AEC collection
David N: Your products have been upgraded and
no longer need serial numbers
Me: when i deeply check my account , i don't
find activation key on my account login
David N: When you hover the mouse over the
Circle I
David N: Its rather small
David N: It tells you to sign in to activate
this product
David N: https://knowledge.autodesk.com/customer-service/download-install/activate/subscriber-activation
David N: Do you see it?
David N: Are you there
David N: ?
Me: It tells you to sign in to activate this
product ., but i mouse over the web protal " Sign in" i not
clicktable
David N: That is the Autodesk account
David N: It should not be clickable
David N: You download the product
David N: If you read the full article
David N: Scroll down
David N: When you first download and install
product
David N: At the activation screen you should
select sign in instead of the enter serial number button
David N:
https://knowledge.autodesk.com/customer-service/download-install/activate/convert-trial-to-subscription
David N: If you have already downloaded and
installed the product
David N: You should follow that guide above
Me: wait
David N: On the top right, manage license
button
David N: follow the images on that article it
should show you what to click next
Me: on this site which install the software
have limited or no internet connection
Me: i download autocad 2020 "broswer
download" and then install should be work right ?
Me: then problem i found same as
https://knowledge.autodesk.com/customer-service/download-install/activate/convert-trial-to-subscription
Me: scroll down
Me: on "2. Click Enter a serial number
and enter the serial number found in the confirmation email you received (or in
Autodesk Account and product key.
Me: on step "2. Click Enter a serial
number and enter the serial number found in the confirmation email you received
(or in Autodesk Account and product key."
David N: Do you have team viewer?
David N:
https://www.teamviewer.com/en/download/windows/
David N: Please download install and share the
session ID and password
David N: I'll remote in and assist you
Me: after install autocad2020 , the product
key is generated by autocad2020 software on activiative screen is product key :
001L1
David N: Hi Ko
David N: Please proceed to download team
viewer
David N: I'll assist you from that session
Me: when the paper license Hong Kong Software
distributer given me is AEC collection license with product code 02HI1, this
will matching to which product ?
Me: ok .
David N: I covered the answers earlier to you
David N: Let's proceed to use team viewer and
I can show you how it works :)
Me: wait let's me start the team viewer
David N: Yes
David N: Look at the monitor when I am
connected And I will show you
David N: One thing at a time Ko
David N: Please share the session ID and
password
Me: could you show rather than acutually
activiate the software on this computer . because now is on testing computer .
not actually computer that need to be activate
David N: So you do not have the product
installed?
Me: yes . i have autocad 2018 installed
David N: Can you share the session ID and
password?
David N: Every product installed on a
different computer has its own set up
Me: 1 XXXXXXX/XXXXXX
David N: Different issues come up depending on
how your users set up the product. I can show you the ropes
David N: May I have control?
Me: yeap
Me: if activated this computer , with
permanatally use 1 seat of license , cause now is test computer
David N: Yes
Me: testing computer .
David N: Like I explained earlier
Me: ok .
David N: Each computer is different
David N: You have Autodesk product function
David N: Then you have your computer issue
David N: Can you then share the actual
computer?
David N: If not please read up the links I
shared
David N: Any issues you can find online on our
Autodesk Knowledge Base
Me: i eman this testing computer is not use
autocad permenatlly . ok then i share acutally computer when i am on the actual
computer .
Me: what is your working hours from now on to
4 hours later?
Me: cause actual computer is on customer site
. i have to travel to there now .
Me: need 2 hours
David N: You can chat with us then
David N: Agents will be online to assist you
David N: You can start a team viewer on the
computer
Me: ok .
David N: We can guide and fix the issues on
the computers
David N: We have agents around the globe, so
you will have support all the time
Me: btw , you have a total AEC collection
software link that can install in a batch ?
David N: You have to download from your
Autodesk account
David N: Collection has too many files
Me: i disconnect the teamviewer first
David N: I logged out from your screen
Me: ok .
Me: i will contact again . .thanks for help of
chatting .
David N: Thank you for contacting Autodesk.
Have a great day!
Goodbye for now
The agent has ended the chat.
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